Cancellation & Refund
A return request must be raised within 21 days from the date of delivery.
Return Shipping
The customer must send the product back to ARC Suspension, Ichalkaranji Factory – Main HQ at their own courier/shipping expense.
Inspection & Refund Timeline
The refund timeline starts only after the returned product is physically received at ARC Suspension, Ichalkaranji Factory – Main HQ.
ARC may take up to 10 working days after receiving the product to inspect, test, approve and process the refund.
Sundays, public holidays and ARC holidays will not be counted within these 10 working days. Refunds may be processed earlier if inspection is completed sooner.
Product Inspection
Returned products will be inspected and tested for:
- Physical or accident damage
- Incorrect installation or misuse
- Tampering, modification, welding or alteration
- Missing parts or accessories
- Any abnormal damage or wrongdoing
Refund approval is subject to successful technical inspection and compliance with the return conditions.
Refund Deductions
- 18% GST, wherever applicable
- 2% cancellation / processing charges
- Actual MDR / payment gateway charges, if charged
- Applicable original courier/shipping charges
The customer must separately bear the return courier cost for sending the product back to ARC Suspension.
Custom Kit Option
Before returning the product, customers may contact ARC regarding a custom-made or vehicle-specific suspension kit. For certain vehicles, ARC may provide a setup better suited to the customer's requirements instead of proceeding directly with a return.
For return, refund or custom-kit queries, contact ARC Suspension at 9595940959